Example best practice responses:
Prevention measures:
Take common sense precautions to limit the spread of the virus
- Cover mouth and nose with the inside of the arm or with a tissue when coughing or sneezing. Throw the tissue away immediately. Wash hands as soon as possible afterward.
- Avoid close contact with people who are sick.
- Avoid touching of eyes, nose, and mouth with hands.
- Wash hands regularly for at least 20 seconds using soap and water.
- Evaluate need for travel and provide safe travel information, such as the CDC's Travelers Health Notices.
- Stay home if you are exhibiting cold or flu‐like symptoms or feel sick.
- Ensure employees are aware of sick leave policies.
Inform tenants about preventing the spread of infection
- Inform residents about ways to communicate with management (phone, e‐mail, mail) instead of office visits
- Post visible, large print signage encouraging proper handwashing and discouraging unnecessary visitors, especially those who are showing cold or flu-like symptoms. The Centers for Disease Control (CDC) and the Institute for Real Estate Managment have materials available for print.
Consider limiting or restricting visitors
- Housing operators are encouraged to limit or restrict non-essential visitors.
- Some social service staff will still have to continue visiting to provide critical nutritional, medical, and personal care services, especially in senior housing. If appropriate, housing operators should discourage other service providers from physically visiting developments, directing them towards remote communications with residents.
- Housing operators can also create a Visitor Log at common lobbies that will enable future contact tracing through the Vermont Department of Health in the event a resident, staff or visitor tests positive for COVID-19.
- In all circumstances, housing operators must ensure that critical nutritional and medical services continue for residents and cannot lock all doors.
Perform additional cleaning of office work‐spaces and public access areas
- Ensure repeatedly touched surfaces in the workplace, such as workstations, counter‐ tops and doorknobs are cleaned thoroughly and frequently.
- Provide employees with cleaning products and encourage routine cleaning. See the CDC's guidance on effective cleaning and disinfecting products.
- Make sure soap and hand sanitizer are available in rest rooms, kitchen and other high traffic areas.
- If possible, install handwashing stations and/or sanitizer stations at common lobbies that serve multiple housing units.
- Consider increasing outside air intake to the building to promote higher amounts of fresh air, or other similar measures as appropriate for property HVAC systems.
Plan for emergency or alternative office operations
- Prepare a continuity/emergency operations plan for your business if you don't already have one in place. Make sure employees have reviewed and understand the plan.
- Prepare to conduct some in‐person transactions (such as lease renewals, recertifications, rent payments, work orders) by phone, e‐mail, or other alternative methods.
Use screening questions to determine if appointments or maintenance requests should be rescheduled
Many management companies are limiting maintenance and other in-person interactions with tenants to only emergency or life-threatening issues. Although it is not possible to establish a comprehensive definition of what constitutes an emergency maintenance request; here is a list of possible scenarios:
1. Heating problems
3. Flooding or unstoppable leaks
4. Plumbing stoppage in a residence with one bathroom
5. Fire (the Fire Department should be called first)
Leases or management policies may provide further guidance as to what constitutes an emergency. Please exercise good judgment and apply reasonable standards when evaluating work orders. It may be appropriate for non-emergency work orders to be postponed. Managers are expected to log these requests and respond appropriately once it is safe to do so. Managers should screen residents prior to entering their homes.
The screening procedure is as follows:
- Ask the individual if they have any of the following:
- Respiratory symptoms
- Fever
- Sore throat
- Cough
- Shortness of breath
- Ask the individual if they have:
- Traveled internationally within the last 14 days to areas where COVID-19 cases have been confirmed.
- Worked in a health care setting that has confirmed COVID-19 cases
- Had close contact with a person known to have Coronavirus (COVID-19)
If residents or staff answer yes to any of the following questions prior to an in‐person meeting or in‐unit non‐emergency maintenance request, reschedule the appointment (or attempt to conduct in an alternative way). If the request is an emergency, take additional safety measures:
- Treat each unit as if it is an isolated positive case, and follow CDC social distancing and hygiene protocols at all times.
- Use Personal Protective Equipment (PPE), if available, disposable gloves at a minimum.
- Keep at least 6-8 feet of space from other persons in unit
- Wash hands thoroughly before and after entering unit.
- Keep time in the unit as short as possible without compromising the required emergency repairs.
Please be aware that maintenance requests may be governed by the terms of your lease, Vermont Code, local codes, or other regulation. The above is general guidance and does not constitute legal advice. Please consult your legal counsel if you have any questions concerning your legal obligations.
Special guidance for senior housing:
- Vermont Department of Disabilities, Aging and Independent Living (DAIL):
- Support & Services at Home (SASH):
- Centers for Disease Control (CDC):
What to do if there is a confirmed or suspected COVID case in your building
- Anyone who has had close contact with someone who has the virus should monitor their health; they should call their healthcare provider right away if they develop symptoms suggestive of COVID-19 (e.g., fever, cough, shortness of breath)
- If the tenant has their own apartment and bathroom, and does not need to be hospitalized, the tenant should follow the isolation orders of their medical provider.
- If the Vermont Department of Health (VDH) determines through tracing procedures that others in the building have likely been exposed, they will contact those individuals directly and instruct them on what to do. VDH will ask them what their needs are for obtaining essential goods and services and help them identify resources that will help them stay isolated.
- If someone is suspected of having COVID 19 and the individual cannot isolate/quarantine in place because the setting does not allow for it (for example, in buildings with shared bathrooms), the housing operator can help the tenant apply for isolation and quarantine housing at Harbor Place. The Vermont Agency of Human Services has more information on how to apply.
Resources for tenants
- The Internal Revenue Service (IRS) has prepared a new web tool to help people who normally don't file tax returns receive their stimulus payments. A second tool to be released soon will provide taxpayers with payment delivery date and provide direct deposit information.
- The Vermont Department of Labor has information on how to file for unemployment assistance, including an FAQ section with details on who is eligible to apply as a result of COVID-19.
- The federal Consumer Financial Protection Bureau (CFPB) has a list of resources for consumers, including advice on how to navigate student loan, auto loan, and credit card payments during this time.
Who to call?
- If you have questions about COVID-19: Dial 2-1-1
- If you are returning from China, Italy, Iran, South Korea or Japan: Call Health Department Epidemiology at 802-863-7240
- If you are ill, have symptoms, or concerned about your health: Call your health care provider, or Vermont 2-1-1 if you do not have a provider.
